Privacy Policy

Rehla Box Privacy Policy

Welcome to Rehla Box! Your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. At Rehla Box, we strive to deliver the best shopping experience for families across the Middle East.

How We Use Your Information

At Rehla Box, we ensure your data is handled securely. We use your personal information to:

Process orders quickly and efficiently.
Personalise your shopping experience with tailored recommendations.
Inform you of exclusive deals, offers, and product updates (only with your consent).
Analyse website performance to improve services for all users.

We never sell your information. Trusted partners assisting in delivery and payment processing are the only entities with limited access to your data.

How We Collect Your Information

Rehla Box collects the following types of data when you interact with our site:

1. Personal Information:

Full Name
Email Address
Contact Number
Billing and Shipping Addresses
Child’s Name, Birth Date, and Gender (if provided)

2. Usage Data:

IP address
Browser type
Device information
Site navigation patterns

We comply with Payment Card Industry Data Security Standards (PCI DSS) and use Secure Socket Layers (SSL) for encryption, ensuring your data remains secure during transactions.

Cookies Policy

Cookies help us provide a smooth and personalised experience on Rehla Box. These small data files allow us to:

Save your preferences for faster future visits.
Show products and deals relevant to your needs.
Analyse website traffic to improve our platform.

You can disable cookies in your browser settings, but certain features (like placing orders) may become unavailable. Rehla Box uses cookies strictly for analytics and operational purposes and never for personal identification.

Third-Party Tools and Advertising

We use tools such as Google Analytics and Google Ads to enhance your shopping experience. These tools help us understand how you interact with our site, enabling us to offer relevant products and promotions.

To opt out of personalised ads, visit the Google Ad Settings page or other industry-standard opt-out platforms.

Why We Collect This Information

We collect data to:

Personalise your shopping experience with curated product recommendations.
Improve website functionality and user experience.
Process your orders accurately and securely.
Inform you of promotions and updates (with your permission).

Our ultimate goal is to make Rehla Box your trusted source for family activities and products in the Middle East.

Who We Share Your Information With

We share your personal data only with:

Delivery partners for efficient order shipping.
Payment processors for secure transactions.
Analytical tools for improving website performance.
Non-identifiable information, such as browsing patterns, may be shared with advertisers to optimise site functionality. Personal details are never disclosed without your explicit consent.

Product Reviews and Community Contributions

When you share product reviews or engage in our community, you grant Rehla Box permission to feature your contributions in promotional material. Reviews can be submitted anonymously, and you may request their removal by contacting us.

Information Security

At Rehla Box, we prioritise your security. Our platform uses advanced encryption, regular security audits, and compliance with global standards to protect your data.

Your Rights and Preferences

You have the right to:

• Access your personal data stored by Rehla Box.

• Update incorrect or outdated information.

• Request deletion of your personal data, subject to legal requirements.

• Manage your preferences for email, SMS, and WhatsApp communications.

To exercise these rights, contact our Customer Care Team for prompt assistance.

Opting Out

You can opt out of marketing communications through:

• Email: Click the “unsubscribe” link in any promotional email.

• SMS/WhatsApp: Reply with “STOP” to any promotional message or contact our team directly.

To delete your account, email us with the subject line ‘Cancel Account’. Your account will be deactivated, and personal data deleted within 28 days, unless legally required otherwise.

Updating Your Information

If you update your personal information, Rehla Box will immediately reflect the changes in active systems. Historical data in backups will not be used for marketing or communication.

Terms of Use

By using Rehla Box, you accept this Privacy Policy. Updates will be reflected here, and continued use of our services implies consent to the latest version.

Disclaimer

We take all reasonable steps to ensure the information on this website is correct. However, we do not guarantee the accuracy or completeness of the material. We may update or change the materials at any time without notice. The material on this website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we exclude all representations, warranties, and conditions regarding this website and its use.

About Rehla Box

Rehla Box service empowers caregivers to engage children to learn through play. We offer a monthly subscription box of curated, inclusive and science-backed developmental activities tailored for the GCC market and its mix of cultures.

For further assistance, please contact us.